At Mall of Ceylon, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- You have 7 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- You will need to provide the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- All refunds will be processed by our payment service provider, Payhere. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Refund Policy, please contact us:
mallofceylon@asia.com
+94 75 717 7117